digital signature - How to trigger email notification for remaining recipients when someone Declines to Sign (DocuSign) -


i new docusign , trying solve below problem

i have 3 step docusign process

  1. creates document signature

  2. customer takes action on document

  3. the supervisor approves once customer signed document.

currently, if user accepts , signs document, goes step 3.

but if user "declines", step 1 notified email , supervisor @ step 3 not.

i trying understand how make supervisor receive email when customer declines request.

does supervisor @ step 3 have own docusign account? think might need 1 able receive email notification when customer declines - account enable option:

enter image description here

if not have docusign account, believe can still notify them on decline have write logic in integration. instance, if customer declines envelope, detect through code or through return url, can manually send supervisor email letting them know envelope has been declined.


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