ruby on rails - Amazon Route 53 + Heroku app not accessible from certain places - what to do? -


i working on heroku , don't have background in networking.

the app working on seems unreachable places.

  1. we got reports people not being able access it
  2. a ping service use (statuscake) reports site consistently unreachable node locations

to fix that, moved dns amazon route 53.

a week after, there change in countries work ping service, we're still permanently down world locations, while maintaining 100% uptime in others.

unfortunately, none of people reported site down able debug us.

what things / check in such situation?


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